Welcome to the
big page of FAQs!
We've compiled some of the most frequently asked questions that we receive about the RZ AIRflow, installation, shipping information, warranty information, and more.

If you have a question that is not listed here, please contact our support team.
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Frequently Asked Questions ABOUT THE RZ AIRFLOW

Watch our 50-second video to see how to install the RZ AIRflow.

PTAC units are commonly used in hotels to allow guests to control the temperature in their individual rooms.
See which major hotels use PTAC units. If your preferred hotel isn’t on the list, check out the room photos provided by the hotel or call them directly.

RZ recommends replacing all filters after 3-6 months of continuous use. Visual signs of dust and dirt on the inside of the HEPA filter, or a lack of odor reduction are signs that it is time to replace your filter.

The active carbon mesh filters should be replaced at the same time as the HEPA filter but may require more frequent replacement once the active carbon is no longer removing odors.

Filter Replacement Kit

HEPA Filter Replacement

Active Carbon Filter Replacements

Watch our 50-second video to see how to replace the RZ AIRflow filters.

Users connect the RZ AIRflow clips to the top vent of the PTAC unit. It filters the air when the PTAC unit is running. No additional electricity is needed beyond the airflow from the PTAC unit, and the RZ AIRflow will not increase the PTAC energy consumption at low or high speeds.

On average, the RZ AIRflow reduces odors and purifies the room of up to 99.97% of airborne allergens, viruses and bacteria within 45 minutes. The PTAC unit must be running for filtration to occur.

The RZ AIRflow is designed for minimal airflow reduction of 5% to the PTAC airflow.

The RZ AIRflow blocks 99.97% of particulates down to .3 micron. This rate is known to be effective toward most airborne pathogens like Influenza and SARS.

Yes! The RZ AIRflow’s Portable and durable frame weighs 1.3 pounds and collapses to a size of 11.6” x 7” x 3.5” for easy transport and storage. Plus, it comes with a durable carrying case that fits inside a suitcase/carry-on bag or can be attached to your luggage handle for easy transport.

Yes. The RZ AIRflow does not replace the need for the inside PTAC filter. We recommend following the manufacturer’s guidelines for regular PTAC maintenance for optimal performance of both your PTAC and the RZ AIRflow.

Warranty Information

At RZ Industries®, we are proud to provide our customers with the best quality products. We guarantee that any product sold by us or any of our authorized resellers to be free of manufacturing defects. If you believe you have received a defective item, please contact our customer service team immediately by email.

If contacted within one year of the original purchase date, we will review the defect and provide either a replacement or refund depending on your preference and item availability. A defective item can be replaced by the same item or an item of the same price level. We do not replace items that reflect the normal wear and tear associated with the use of the RZ AIRflow. Orders must have been placed on rzairflow.com for a replacement or refund.

If you purchased through one of our authorized resellers, please contact the seller for assistance.

Frequently Asked Questions About Shipping and Fulfillment

Most orders placed at rzairflow.com are fulfilled within one to two business days from our warehouse in Burnsville, Minnesota. Once your package has shipped, you will receive a shipping confirmation email with a tracking ID.

General shipping info:
• First Class US Shipping takes approx. 3-7 business days
• Priority US Shipping takes approx. 2-4 business days
• Express US Shipping takes approx. 1-2 business days
• First Class International Standard Shipping is an estimated 10-21 business days
• International Priority Shipping takes approx. 5-7 business days
• UPS Worldwide Economy Shipping takes approx. 8-15 business days

More information on our Shipping & Returns

Absolutely! You are responsible for overing all duties, fees, and taxes associated with your purchase. We use a third party importer/exporter for international orders. This often adds time to your order being received.

We fulfill all of our orders from our warehouse in Burnsville, Minnesota. Before we ship international orders, your order may sit for up to a week.

You can always reach out to our support team for more information.

After you place your order with us from rzairflow.com, you should have received a confirmation email from RZ AIRflow. Check your spam folder. Sometimes we get filed away there. If you still can't find your order information, please reach out to support@rzairflow.com.

You can also login to your RZ AIRflow account to check your order status.

We only accept returns for unopened products. As always, our support team is ready and willing to help you make sure you love your RZ Industries products.

Because all of the orders that are placed on rzairflow.com are fulfilled directly from our Burnsville, Minnesota warehouse, changes and cancellations are only able to be made for a short period after you order.

You can try to make a change by logging into your RZ AIRflow account and navigating to your Order History. If we have not fulfilled your order yet, you will be able to edit or cancel from here.

If you're having issues, our support team is ready to help!